Terms Of Use

1. General Terms & Customer Responsibility

By placing an order with GrowXXLGear, you confirm that:
✅ You are at least 21 years old (minimum legal purchase age for this site).
✅ You possess a valid prescription for any prescription-required products in your country.
✅ You accept full responsibility for understanding and complying with your local laws regarding the purchase and use of any products.
✅ You acknowledge that GrowXXLGear reserves the right to refuse service to anyone deemed a liability to our business.

2. Legal Disclaimer

• You confirm that you are not a law enforcement officer or affiliated with any law enforcement agency.
• You are not accessing this site to gather information for legal action against the website operators, affiliates, or suppliers.
• You agree to hold GrowXXLGear harmless for any information provided on this site.

3. Order Processing & Shipping

📦 Order Handling:

• Orders are processed and shipped within 1-5 business days (excluding weekends and holidays) upon payment confirmation.
• If your order is large, it may be split into multiple shipments for security purposes. These will be dispatched 1-3 days apart.
• All shipments require a signature upon delivery to ensure successful receipt.

📌 Estimated Delivery Times:

• USA Domestic Orders: 2-5 business days
• International Orders: 7-21 business days (Europe: 7-14 business days)
• Rare Delays: Customs inspections may cause occasional delays. If your order hasn't arrived within 30 business days, please contact us.
• 🚚 Shipping Policy Reminder 🚛

  🔹 Domestic & International items must be ordered separately.
  ❌ If both are included in one order, your order will NOT be processed until the extra shipping fee is paid.
  💵 Avoid unnecessary delays – place separate orders!

4. Order Cancellation Policy

• You can cancel your order within 12 hours of payment submission.
• To request a cancellation, submit a support ticket including your order number, full name, and shipping address.
• If your cancellation request is not submitted within this period, your order will be processed, and no refund will be issued.

5. Claims & Refunds

📌 Lost or Seized Packages:

• If your order is seized by customs, email us a scanned copy of the official seizure letter to request a one-time free reshipment.
• If your order is lost in transit and hasn't arrived within 30 business days, contact us for an investigation and reshipment.
• Reshipping Restrictions: We do not reship to the following locations due to strict customs regulations:
  🚫 Australia, Canada, Chile, Peru, South Korea, Denmark, Sweden, France, Italy, Spain, Portugal, Germany, Switzerland.

6. Privacy & Data Protection

✅ Your personal information is 100% confidential and will never be shared with third parties.
✅ We comply with European data protection laws, and your details are not disclosed, even upon official foreign government requests.

7. International Duty Fees & Regulations

• Customers are responsible for any customs duties, import fees, and local regulations in their country.
• We strongly recommend checking with your local customs office before placing an order.

📌 Questions? Our customer support team is here to assist you! 🚀